Air Purifier
FAQ 3
FAQ
How do I place my order?
To place an order:
- Finish adding items to your shopping cart
- You may choose to process through our website checkout or through PayPal.
- If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
- If you wish to continue through PayPal, please click on the PayPal button
- You will be transferred to our Customer Information page. You will be prompted to enter:
- Email address
- Name
- Address
- If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
- Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
- You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
- Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at carloslykins68671@gmail.com.
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at carloslykins68671@gmail.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
I would like to change my items ordered. What should I do?
Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via carloslykins68671@gmail.com to request for change.
How do I add items to my cart?
To add items to your cart:
- Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
- Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.
How do I view what’s in my shopping cart?
To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.
How do I remove items from my cart?
First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.
How do I change the quantity of a particular item in my cart?
First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.
What are the recommended browsers for this site?
Google Chrome, Safari, Firefox, Internet Explorer
What are your payment options?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
How do I use a discount code?
To use a promotional code, please follow these steps:
- Choose the item you want to order and then click "Checkout" green button
- You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
- You will see a “Discount” field on the upper right most part of the page
- You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.
What is your return & exchange policy?
Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.
How to return your item?
You may contact us at our support channel carloslykins68671@gmail.com for more information.
What is your cancellation policy?
Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via carloslykins68671@gmail.com to request for cancellation.
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
- Frank Hu
Privacy Pollcy 0
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email Marketing
With your permission, we may send you emails about our store, new products, and other updates.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@soursuger.com
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
wshopon
Our store is hosted on wshopon, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored in wshopon’s data storage, databases, and the general wshopon application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then wshopon stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google Analytics
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
- Frank Hu
Shipping Policy 0
Shipping Policy
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via carloslykins68671@gmail.com
How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via carloslykins68671@gmail.com to request for such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
- Frank Hu
RETURNS POLICY 0
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Products must be returned within 90 days of receiving your order.
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Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.
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Women’s swimwear can only be returned if the hygiene seal is still intact.
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Underwear cannot be returned for hygiene reasons
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Socks can be returned if they are sealed in their original packaging.
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We only offer refunds onto the original payment method used to make the order.
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Exchanges are not part of our returns policy.
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For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
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Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!
- Frank Hu
Return Policy 0
-
Products must be returned within 90 days of receiving your order.
-
Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.
-
Women’s swimwear can only be returned if the hygiene seal is still intact.
-
Underwear cannot be returned for hygiene reasons.
-
Socks can be returned if they are sealed in their original packaging.
-
We only offer refunds onto the original payment method used to make the order.
-
Exchanges are not part of our returns policy.
-
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
-
Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!
- Frank Hu